{"id":62078,"date":"2026-10-14T11:47:28","date_gmt":"2026-10-14T08:47:28","guid":{"rendered":"https:\/\/www.real-motion.eu\/?page_id=62078"},"modified":"2026-10-14T11:59:15","modified_gmt":"2026-10-14T08:59:15","slug":"support","status":"publish","type":"page","link":"https:\/\/www.real-motion.eu\/en\/support\/","title":{"rendered":"AFTER SALES SUPPORT"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Our support continues even after installation<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Every Real Motion quotation is accompanied by the official warranty documentation provided by the authorized distributors<\/b>, so you know from the outset the coverage, duration, and warranty terms of the equipment you choose.<\/span><\/p>

We believe that purchasing equipment is an investment that should deliver long-term value. We understand that, beyond the initial installation, ongoing support is essential to the success of every project and reflects the true value of a reliable supplier.<\/span><\/p>

At Real Motion, we build long-term relationships with those who place their trust in us. Our technical support is built on three key pillars: <\/span>proper installation, preventive maintenance, and reliable fault resolution<\/b>.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"real-motion-after-sales-support\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Equipment Installation<\/b><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

The Right Start Makes All the Difference<\/b><\/h3>

Proper installation is the foundation for the safe, reliable, and long-lasting operation of every piece of equipment.<\/span><\/p>

Our technicians strictly follow the manufacturers’ specifications and guidelines, using official digital manuals and available installation videos. Every assembly is completed with the necessary adjustments and thorough operational testing, ensuring that the equipment is delivered ready for use.<\/span><\/p>

Upon delivery, we provide guidance on proper operation, daily care, and warranty terms. We schedule a follow-up inspection 10\u201315 days after the initial installation and maintain a detailed service history to ensure continuity in the support of your equipment.<\/span><\/p>

This attention to detail allows you to get the most out of your investment from day one.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Preventive Maintenance<\/b><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Prevention Protects Your Investment<\/b><\/h3>

Regular maintenance is essential for keeping your equipment in excellent condition for years to come. Proper cleaning, recommended adjustments, and periodic inspections help identify wear and tear early, reducing the risk of breakdowns and operational downtime.<\/span><\/p>

We tailor our maintenance services to the manufacturer’s guidelines, the type of equipment, and its frequency of use. We inspect components that require attention, carry out the necessary maintenance tasks, and inform you of any parts that may need replacement or further intervention.<\/span><\/p>

For commercial facilities, we offer <\/span>quarterly preventive maintenance programs<\/b>. For hotels operating seasonally, we schedule maintenance visits <\/span>at the beginning, middle, and end of the season<\/b>, ensuring that equipment is prepared for operation, inspected during periods of use, and properly maintained before seasonal closure.<\/span><\/p>

Similarly, for private customers, we develop periodic maintenance programs tailored to their equipment and individual needs.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"real-motion-after-sales-support\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Equipment Repairs<\/b><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Accurate Diagnosis, Clear Communication, Reliable Repairs<\/b><\/h3>

When a malfunction occurs, our priority is to safely restore your equipment to full working order while minimizing the disruption caused by downtime.<\/span><\/p>

We aim to respond within 24 hours<\/b>, ensuring that the problem assessment and repair planning can begin as quickly as possible.<\/span><\/p>

Our process includes accurate diagnosis and clear communication regarding the work required. Whenever necessary, we consult the manufacturer and provide you with their technical recommendations, along with any available alternative solutions.<\/span><\/p>

Before carrying out any chargeable work, you receive a clear quotation with reasonable pricing and no hidden costs. <\/span>Work proceeds only after your approval.<\/b><\/p>

We exclusively use <\/span>genuine manufacturer spare parts<\/b>. Repairs are carried out by replacing the faulty component as a complete unit, in accordance with official technical guidelines, without improvised modifications or repairs to the damaged component itself.<\/span><\/p>

We agree on a repair timeline with you, based on the diagnosis and spare parts availability, and keep you informed throughout the process.<\/span><\/p>

Once the repair is complete, we perform the necessary safety and operational checks before returning the equipment to service. We also schedule a follow-up inspection 10\u201315 days after the repair and record all work in the equipment’s technical service history.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Maintenance Contracts and Long-Term Support<\/b><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

For businesses seeking structured technical support, we can develop <\/span>maintenance contracts tailored to their equipment, usage requirements, and operating schedules<\/b>.<\/span><\/p>

Depending on the agreed maintenance plan, these contracts may include scheduled preventive maintenance visits, agreed response times, inspections at no additional charge, and special discounts on spare parts after the warranty period expires.<\/span><\/p>

Our goal is to minimize unexpected downtime, improve maintenance planning and cost management, and ensure that your equipment remains safe and fully operational over the long term.<\/span><\/p>

Contact the Real Motion team<\/a> to design a support plan that meets the specific needs of your facility.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"real-motion-after-sales-support\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Our support continues even after installation Every Real Motion quotation is accompanied by the official warranty documentation provided by the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"page-services-template.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-62078","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.real-motion.eu\/en\/wp-json\/wp\/v2\/pages\/62078","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.real-motion.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.real-motion.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.real-motion.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.real-motion.eu\/en\/wp-json\/wp\/v2\/comments?post=62078"}],"version-history":[{"count":5,"href":"https:\/\/www.real-motion.eu\/en\/wp-json\/wp\/v2\/pages\/62078\/revisions"}],"predecessor-version":[{"id":62096,"href":"https:\/\/www.real-motion.eu\/en\/wp-json\/wp\/v2\/pages\/62078\/revisions\/62096"}],"wp:attachment":[{"href":"https:\/\/www.real-motion.eu\/en\/wp-json\/wp\/v2\/media?parent=62078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}